Last updated October 13, 2026
Delivery availability
The catalog is intended for customers in the United States. Service to a specific address, including any exclusions, is confirmed during order review. Please provide your delivery ZIP code so we can check the available service. Do not assume nationwide delivery availability from the currency or country setting alone.
Before an order is accepted
Your order confirmation should identify the products, quantities, case configuration, freight, applicable taxes, payment terms and agreed delivery destination and timing. Review these details before committing to the order.
Processing and tracking
Most of our catalog ships within 48 hours of order confirmation from our network in New York, Florida and Texas, subject to confirmed availability and fulfillment requirements. Processing time and delivery options depend on the products and delivery address. We will confirm the expected dispatch timing and share tracking information when available. No particular delivery date is promised by the current listing. Once timing is agreed, the business must communicate material changes and applicable options. Retain your request reference and any subsequent order confirmation.
Warehouse pickup
Orders above $50,000 qualify for warehouse pickup by appointment. Confirm the warehouse location, collection window, vehicle requirements and authorized collector with our team before traveling. Pickup is arranged only after order confirmation.
Cash on delivery
Cash on delivery depends on an agreed collection service for your address. The amount, any collection fee and the accepted form of payment at delivery must be confirmed in advance. Do not assume a carrier accepts cash without that confirmation. Contact the business before arranging an alternative recipient.
Products needing special handling
Food, fragrance and fuel-related utility products may have different handling or carrier requirements. Butane is not included with the listed Blazer torches. Any applicable shipping restriction must be checked before acceptance. Follow storage instructions on receipt and do not use a product with damaged safety seals or packaging that raises a concern.
Damaged, missing or incorrect items
Contact the business with your order reference, a description of the issue and the affected items. Keep the packaging until the next steps are agreed. Do not email unnecessary identity or banking information. Email support@pumpthefuel.com as soon as you notice a problem, including your reference and a description of the affected item. The appropriate remedy depends on the confirmed order terms and applicable consumer rights.
Returns and refunds
Contact support@pumpthefuel.com before returning an item. We will explain eligibility, any applicable time limit, required condition, return instructions and shipping responsibility. Product-specific return terms will be provided before you accept an order. Statutory rights for faulty, incorrect or undelivered goods are unaffected. Do not send an item to an unconfirmed address. Eligibility may differ for opened food, fragrance and personal-care items; review the terms supplied with your order.
Cancellation and delayed fulfillment
Request a change or cancellation using your reference as soon as possible. The business should explain whether processing can be stopped and what happens to any payment already made. A delay must not be treated as silent consent to an indefinite wait. If fulfillment cannot be completed, communicate cancellation and refund options under the agreed terms and applicable law.
Questions about delivery or returns
Email support@pumpthefuel.com or use WhatsApp at +1 (786) 531-1236 with your order reference. We can help clarify delivery availability, order changes and the next steps for a return.
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